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Have a return? No problem.

Read our full return policy information below.

Return Policy

No Hassle 30 Day Return Policy for Items bought on iHip.com only.

  1. Request a return authorization by filling out a request Form Here , within 30 days of receipt of item.
  2. Item must be returned in original packaging with all accessories.
  3. Refund will be issued for the purchase price only. All shipping expenses are the customer’s responsibility.
  4. Any product returned to us, without following the above steps, will not be processed and a refund will not be issued, and the package will be refused at our return center.

Defective Exchange Policy

  1. Item must be registered on iHip.com under Product Registration.
  2. Be sure the item is under the warranty period as noted on the item package or on the item listing from iHip.com.
  3. If item is defective and it is within the warranty period, please request an exchange authorization by filling out the proper request form under the Process Warranty Claim section of iHip.com.
  4. Do not ship your item to our return center without an authorization.
  5. Item must be returned with all accessories.
  6. Upon inspection of the defective product, if it is determined by us, the product is defective, we will process an exchange for the same product.
  7. If the same item is not available, we will replace with a similar item of comparable value. No refunds will be issued for defective product for any reason.
  8. Any product returned to us without following the above policies, will not be processed and no exchange will be issued, and the package will be refused at our return center.